Do you want to join a fast growing company who values their employees and is bringing innovation into the toy and game market? Are you passionate about brands and driven to provide exceptional products and services to customers worldwide?
This is the company you are looking for!
We are looking for a Quality Control Manager to Join our Global Quality Assurance team in Hong Kong, reporting directly to the Director of Quality Assurance. Your primary responsibility is to ensure that our toy products comply with the legal and regulatory requirements across different markets. This position leads a dedicated team of Inspectors and plays a key role in both operational execution and strategic planning. The role demands a proactive approach to quality assurance, with a strong focus on continuous improvement, risk mitigation, and regulatory compliance throughout the product lifecycle—from design and development to production and distribution.
To achieve this, your functions will be the following:
1. Development QA
· Lead and mentor a team of Inspectors, fostering a culture of accountability and excellence.
· Collaborate cross-functionally with Product Development, Manufacturing, and Supply Chain teams.
· Apply QC standards throughout the product development lifecycle.
· Ensure compliance with the defined development process.
· Manage and maintain all QC-related documentation for products.
· Conduct risk assessments to identify potential safety or compliance issues
· Review/ approve samples/ artworks/ certificates/ quality related reports to ensure product is met with company quality standard and legal requirement before shipment
· Conduct product risk assessment and provide technical advice/ recommend appropriate modifications to factory if necessary
2. Manufacturing / Vendor QC
· Ensure vendors uphold company QA standards and requirements.
· Oversee the onboarding process for new vendors, ensuring quality compliance.
· Conduct manufacturing audits and inspections to verify adherence to quality protocols.
· Assist with the management of the product testing program and coordinate testing requirements.
· Maintain robust processes to protect the integrity of intellectual property.
· Monitor production processes to identify and implement continuous improvement opportunities.
· Drive root cause analysis and corrective actions for quality issues.
3. Compliance
· Ensure compliance with international toy safety standards and manage audits and inspections.
· Develop QC standards based on regulatory requirements.
· Work in close coordination with the Group QA team to align strategies, share best practices, and ensure global consistency in QC processes and standards.
· Facilitate training and communication to ensure understanding of QC standards among internal teams and vendors.
· Manage vendor audits to verify compliance with internal and external standards.
· Ensure alignment with retailer-specific quality requirements.
· Assist in any product recall/withdrawal process efficiently and effectively.
· Implement and monitor safety, health, and sustainability policies.
· Investigate irregularities and quality issues and act upon customer complaints, establishing root causes, highlighting and escalating areas of concern.
· Work closely with factories on all quality matters including the audit of factories, analysing and monitoring supplier quality systems and practices
4. Systems and Reporting
· Measure and monitor the performance of strategic QA initiatives.
· Provide decision support through relevant data and insights.
· Produce monthly performance reports on supplier and QC activities.
Qualifications & Experience:
· Degree in Quality Management, Engineering, Manufacturing, or a related field.
· Minimum of 7 years’ experience in Quality Control or Assurance, with at least 3 years in a leadership role within the toy, consumer goods, or related manufacturing industry.
· In-depth knowledge of global toy safety standards and regulatory requirements (e.g., EN71, ASTM F963, ISO 8124).
· Proven experience in managing quality teams and implementing quality systems (e.g., ISO 9001).
· Strong analytical and problem-solving skills, with experience in root cause analysis and corrective/preventive actions.
· Excellent communication and leadership skills, with the ability to influence cross-functional teams.
· Experience with supplier quality management and third-party testing labs is highly desirable.
· Good leadership, analytical thinking, and communication skills
· Proficiency in English, Cantonese, and/or Mandarin
· Experience in European markets